Accessibility Plan

(Effective May 2026)

La Coopérative Agricole d'Embrun Ltée (Embrun Co-op) is committed to providing excellence customer service to all customers, including persons with disabilities.

ASSISTIVE DEVICES
We will ensure that our team members are properly trained and familiar with the various assistive devices that persons with disabilities may use to access our products and services.

COMMUNICATION
We will communicate with persons with disabilities in ways that take their disability into account.

SERVICE ANIMALS
We welcome persons with disabilities who are accompanied by a service animal. Service animals are permitted in areas of our premises that are open to the public.

SUPPORT PERSONS
Any person with a disability who is accompanied by a support person will be allowed to have that person accompany them in all public areas of our premises.

NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption to services or facilities for persons with disabilities, Embrun Co-op will promptly notify customers. A clearly posted notice will include information about the reason for the disruption, its expected duration, and a description of alternative facilities or services, if available. The notice will be posted at the administrative office.

STAFF TRAINING
Embrun Co-op will provide training to team members who interact with the public.

Team members will receive this training within their first six months of employment. Training will include:

• an overview of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the requirements of the Customer Service Standards;
• Embrun Co-op's customer service accessibility policies and procedures; 
• how to interact and communicate with persons with various types of disabilities;
• how to interact with persons who use assistance devices or require the assistance of a service animal or a support person;
• what to do if a person with a disability is having difficulty accessing Embrun Co-op's products or services. 

Staff will also receive updated training whenever changes are made to this policy.

FEEDBACK PROCESS
Customers who wish to provide feedback regarding the way Embrun Co-op provides goods and services to persons with disabilities may:

• send an email to admin@coopembrun.com;
• speak with a team member in person or by telephone; or
• write to the General Manager at:

      926 Notre-Dame Street, Embrun, On K0A 1W0

All feedback will be directed to the General Manager. Customers can expect a response within seven days.

Complaints will be handled in accordance with the organization’s standard complaint management procedures.

MODIFICATIONS TO THIS POLICY OR OTHER POLICIES
Any policy of Embrun Co-op that does not respect or promote the dignity and independence of persons with disabilities will be modified or removed.

LAST UPDATED: May, 2026