Accessibility Plan

(Effective July 2020)

La Coopérative Agricole d'Embrun Ltée (Embrun Co-op) is committed to excellence in serving all customers including people with disabilities.

ASSISTIVE DEVICES
We will ensure that our team members are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

COMMUNICATION
We will communicate with people with disabilities in ways that take into account their disability.

SERVICE ANIMALS
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

SUPPORT PERSONS
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Embrun Co-op will notify patients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at the administration desk.

TRAINING FOR STAFF
Embrun Co-op will provide training to team members who deal with the public.

This training will be provided to team members during their first six months of employment. Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer
• service standard
• Embrun Co-op plan related to the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• What to do if a person with a disability is having difficulty in accessing Embrun Co-op goods and services

*Staff will also be trained when changes are made to this plan.

FEEDBACK PROCESS
Clients who wish to provide feedback on the way Embrun Co-op provides goods and services to people with disabilities can send an email at admin@coopembrun.com, speak to any team member in person or by phone, or write to the General Manager, 926 Notre-Dame Street, Embrun, On K0A 1W0. All feedback will be directed to the General Manager. Clients can expect to hear back within seven days.

Complaints will be addressed according to our organization’s regular complaint management procedures.

MODIFICATIONS TO THIS OR OTHER POLICIES
Any policy of Embrun Co-op that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

LAST UPDATED: July, 2020